Privacy Policy

1. Introduction
Welcome to hoodiesnova.com. We specialize in [choose one or more applicable descriptions: premium organic cotton hoodies and sweatshirts / custom-embroidered hoodies for businesses and teams / limited-edition and streetwear artist collaboration hoodies / on-demand printing of user-uploaded designs / sustainable hoodies made from recycled materials / smart hoodies with integrated technology / exclusive hoodie subscriptions / corporate merchandise / a peer-to-peer marketplace / a virtual customization tool / children’s hoodies / gender-neutral and size-inclusive apparel / connected athletic wear / smart wearable tech / international cultural hoodies / collaborative design studios / personalized recommendations / a loyalty program / an affiliate blog / style matching services / performance sportswear / rental services / repair and customization services / co-design platforms / a collection management app / community galleries / price tracking alerts].

We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], use our mobile application, or interact with our services.

2. Data Controller
The data controller responsible for your personal data is:
hoodiesnova.com
294 Mountain Road, Central and Western District, Hong Kong
Email: help@hoodiesnova.com
Phone: 00852-2997786

3. Information We Collect
We collect several types of information for various purposes:

Personal Identification Data: Name, email address, phone number, shipping/billing address.
Order and Transaction Data: Purchase history, payment information (processed securely by our payment partners), customization details (e.g., uploaded designs, embroidery text, color choices), sizing/fit preferences.
Technical and Usage Data: IP address, browser type, device information, browsing behavior on our site, interactions with our virtual design tool, app usage data.
Special Category Data (if applicable): For fitness tracking hoodies, biometric data (e.g., body temperature, heart rate) processed locally on the device/app and only aggregated, anonymized data may be stored on our servers with explicit consent. We do not collect children’s data without verifiable parental consent.
User-Generated Content: Images, designs, text, or photos you upload for product personalization, community galleries, or co-design sessions.
Marketing and Communication Data: Your preferences for receiving marketing, survey responses, feedback.

4. How We Use Your Information
We use your data to:

Process and fulfill your orders, including printing, embroidery, and shipping.
Manage your account, subscriptions (e.g., “Hoodie of the Month”), and loyalty/recycling programs.
Provide customer support and repair services.
Operate and improve our virtual design tool, recommendation engine, and sizing assistants.
Facilitate peer-to-peer marketplace transactions or rental services.
Send transactional communications (order confirmations, shipping updates).
With your consent, send marketing communications about new drops, artists, or restock alerts.
Personalize your experience and website content.
Conduct surveys and analyze trends for product development.
Ensure the security and functionality of our website and connected apps/devices.
Comply with legal obligations (e.g., tax, consumer rights).

5. Legal Basis for Processing (GDPR)
For users in the European Union (EU) and European Economic Area (EEA), our processing is based on:

Contract: To fulfill your order.
Consent: For direct marketing, certain cookies, community photo galleries, and sensitive data (where applicable). You may withdraw consent at any time.
Legitimate Interest: For fraud prevention, security, product improvement, and direct marketing related to similar products (you can object).
Legal Obligation: For record-keeping.

6. How We Share Your Information
We do not sell your personal data. We share it only with trusted third parties under strict contracts:

Service Providers: Payment processors, shipping carriers, print-on-demand factories, cloud hosting, IT support, email service providers.
Business Partners: Artists (for collaboration royalties), affiliate marketers (for commission tracking), corporate clients (for bulk order fulfillment).
Legal Requirements: If required by law, subpoena, or to protect our rights, safety, or property.
Business Transfers: In connection with a merger, sale, or acquisition.

7. Payment Processing

We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.

For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.

8. Your Data Protection Rights
You have rights under GDPR, CCPA, and other laws, which may include:

Access & Portability: Request a copy of your data.
Correction: Update or correct inaccurate data.
Deletion: Request we delete your personal data (subject to legal holds).
Restriction/Object: Object to or restrict certain processing.
Opt-Out of Sale/Sharing (CCPA): We do not sell data, but you can opt-out of sharing for cross-context behavioral advertising.
Withdraw Consent: Where processing is based on consent.
To exercise these rights, contact us at help@hoodiesnova.com.

9. Data Retention
We retain your personal data only as long as necessary for the purposes stated, including to fulfill orders, comply with legal obligations (e.g., tax: 7 years), resolve disputes, and enforce agreements. Design uploads for on-demand printing are retained for order fulfillment and re-order convenience unless you delete them. Loyalty program data is retained while your account is active.

10. Cookies and Tracking Technologies
We use cookies and similar technologies to analyze trends, administer the website, track user movements, and gather demographic information. You can control cookie settings through your browser. We may use analytics and advertising partners (like Google) that place their own cookies.

11. Children’s Privacy
Our services are not directed to individuals under [16/13, as per jurisdiction]. We do not knowingly collect data from children without verified parental consent. Our children’s hoodie store processes parent/guardian data only for sizing tools.

12. Security
We implement robust technical and organizational measures (encryption, access controls, secure protocols) to protect your data. However, no electronic transmission or storage is 100% secure.

13. Third-Party Links
Our site may contain links to other websites (e.g., artists’ pages, affiliate links). This Privacy Policy does not apply to those sites.

14. Changes to This Policy
We may update this policy periodically. The “Last Updated” date will reflect changes. Material changes will be notified via email or a website notice.

15. Contact Us
For any privacy-related questions, requests, or complaints, please contact:
hoodiesnova.com
Data Protection Officer (if applicable)
294 Mountain Road, Central and Western District, Hong Kong
Email: help@hoodiesnova.com
Phone: 00852-2997786