Shipping and Returns

Shipping Policy

Processing Time

All orders are processed within 1-3 business days. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Options & Costs

We offer various shipping options at checkout. Shipping costs are calculated based on destination, weight, and selected service. All shipping fees are non-refundable.

Delivery Times

Delivery times vary by location and shipping method. These are estimates and not guaranteed. We are not responsible for delays caused by customs, weather, or carrier issues.

Order Tracking

You will receive a tracking number via email once your order ships. Please allow 24 hours for tracking information to activate.

Shipping Restrictions

We currently ship to the countries listed at checkout. We are not responsible for any customs duties, taxes, or import fees incurred.

Damaged or Lost Packages

If your package arrives damaged, please contact the carrier directly to file a claim. For lost packages, please contact us within 30 days of the estimated delivery date.

Returns & Refunds Policy

14-Day Return Policy

We offer a 14-day return policy from the date of delivery. Items must be unused, unworn, and in their original condition with all tags attached.

Refund Processing Time

Refunds will be processed to your original payment method within 14 business days after we receive and inspect your return. For PayPal refunds, please allow up to 30 days for processing in certain regions due to legal requirements.

Return Shipping Costs

Buyers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product).

Return Process

Contact our customer service at help@hoodiesnova.com to initiate a return
Receive a Return Authorization Number
Package the item securely with the RA number visible
Ship to our return address:
hoodiesnova.com
294 Mountain Road, Central and Western District, Hong Kong
00852-2997786

Refund Methods

Refunds are issued to the original payment method. We do not offer exchanges or store credit for standard returns.

Non-Returnable Items

Items without original tags
Used or washed items
Items damaged due to customer mishandling
Customized or personalized items
Final sale items (clearly marked)

Fit & Sizing Policy

Cultural Fit Standards

Our hoodies come in various fit standards across different collections:

Oversized: Loose, dropped shoulders, longer body and sleeves
Slim Fit: Tailored through chest and waist
US Standard: Based on American sizing, generally roomier
Japanese Standard: Based on Japanese sizing, typically more fitted

Size Guide & Model References

Each product page includes detailed size charts with exact garment measurements. We provide model height/weight references wearing specific sizes. Please review carefully before purchasing. Returns due to incorrect fit selection are subject to standard return shipping fees.

Special Process & Material Policies

“Wash & Distress” Process Expectations

Vintage-style hoodies using special wash, stone-wash, enzyme-wash, or distressing techniques will naturally exhibit:

Minor color variations
Localized fading
Irregular textures
Slight imperfections

These characteristics are intentional design elements, not defects. Detailed photos showing these features are provided on product pages.

First Wash Instructions & Shrinkage Responsibility

First Wash Guide:

Machine wash cold inside out
Use mild detergent
Do not bleach
Tumble dry low or air dry flat
Do not iron directly on prints

Severe shrinkage, distortion, or print cracking resulting from failure to follow these instructions is not grounds for return.

Embroidery & Complex Print Durability

Hoodies featuring large-area screen prints, puff prints, or precision embroidery:

Have inherent durability limits with extended wear
May develop natural cracking with age on printed areas
May have loose threads in embroidered sections

Minor threads or subtle printing texture variations are normal and not considered defects. High-resolution detail images are provided prior to purchase.

Fabric Composition Education

Different materials have distinct characteristics:

Fabric	Feel	Pilling	Warmth	Weight
100% Cotton	Soft, breathable	Moderate	Medium	Medium
Cotton-Poly Blend	Durable, retains shape	Low	Medium	Medium
Fleece	Plush, warm	High	High	Heavy
Sherpa	Ultra-soft, cozy	Moderate	Very High	Heavy

Purchases based on subjective feel preferences are not eligible for return.

Split Set Sales

When hoodies are sold separately as part of a “Collection Set”:

Returns are calculated at the individual item’s full price
This may be higher than the averaged set price
Partial set returns do not qualify for set discount retention

Pre-Order & Drop Releases

Limited edition and artist collaboration drops:

Are scarce with rapid turnover
Enter production immediately upon payment
Do not accept address changes or cancellations
Have clearly stated lead times (typically 2-4 weeks)

Customization Services

Items with personalized elements (custom prints, name embroidery):

Become non-returnable once design files are confirmed
Are considered personal items after production begins
No exceptions to this policy

Vintage & Secondhand Items

Pre-owned hoodies are graded as:

Like New: Minimal signs of wear
Gently Worn: Light wear consistent with age
Vintage Character: Noticeable aging, fading, or distressing

All vintage sales are final. Multiple photos show all characteristics. These items carry unique histories that we celebrate.

Seasonal Fabric Suitability

Each hoodie type includes a recommended “Ideal Wearing Temperature Range”:

Lightweight: 60°F+ (15°C+)
Midweight: 50-70°F (10-21°C)
Heavyweight/Fleece-Lined: Below 50°F (10°C)

Returns due to incorrect warmth expectations are treated as standard returns.

Media & Sample Items

Items marked “Media Samples”:

Were used for photography or press
May have minimal signs of use (makeup, slight stretching)
Are sold at discount
Are final sale

All characteristics are shown in detailed photos.

Bundled Accessories

Hoodies sold with accessories (custom pins, patches):

Require return of all unused accessories
Missing accessories will be charged at retail price
Partial returns are not accepted

Special Programs & Exceptions

Member “Try-On Exemption”

Premium members receive one annual “try-on return” privilege allowing return of a gently tried hoodie (tags removed, one careful wash) if it remains in like-new condition.

Corporate & Group Orders

B2B orders have special terms:

Minimum quantities apply
Size collection has strict deadlines
Design proofs require formal approval
Only production defects qualify for replacement
No returns for sizing errors after deadline

Natural Batch Variations

Even within the same style, different production batches may show:

Subtle color variations
Slight texture differences
Minor measurement tolerances

These are normal textile industry variations and not grounds for exchange.

Tech-Enabled Hoodies

Hoodies with electronic elements (heating, lighting):

Garment portion follows standard policy
Electronic components have separate 90-day warranty
Battery degradation, water damage, or physical damage void warranty
Technical support provided via email

Anonymous Returns & Secure Refunds

For security:

All refunds return to original payment method
We cannot refund to different accounts
Tracking numbers are for logistics only
Personal information is protected throughout

Sustainable Materials

Eco-friendly fabrics (recycled cotton, organic materials):

May have more “natural” textures
Can exhibit lower color fastness
May wrinkle more easily
These characteristics reflect their sustainable nature

Simplified Packaging Initiative

Our minimalist packaging:

Reduces environmental impact
Undergoes pressure testing
External box compression is normal
Does not affect product quality

Virtual Try-On Disclaimer

Our virtual fitting technology:

Depends on device quality and user inputs
May differ from physical appearance
Should complement (not replace) size chart review

Odor Sensitivity

New garments may have mild “new clothing” scent from:

Eco-friendly dyes
Sustainable packaging materials
Natural fibers

Airing out is recommended. Subjective odor sensitivity is not a valid return reason.

Imperfect Items Section

“Minor Imperfect” items:

Have small flaws (threads, stitching variations)
Are clearly photographed and described
Are sold at significant discount
Are final sale

Long-Term Storage Items

Clearance items from previous seasons:

May benefit from airing out or gentle wash
May have “storage character”
Are not returnable for “aged” characteristics

Styling & Inspiration Images

Product photography:

Shows styling possibilities
Includes non-sold accessory items
Represents artistic direction
Does not guarantee exact appearance

Subscription Blind Boxes

Monthly hoodie subscriptions:

Emphasize discovery and surprise
Do not accept returns for style preferences
Allow subscription pausing or cancellation

Trade-In Program

Old hoodie exchange:

Requires items in acceptable condition (no stains, intact)
Provides store credit based on condition
Credit expires in 12 months
See dedicated program page for details

Community Co-Creations

Crowdsourced designs:

Thank supporters for participation
Are returnable only for production defects
Do not accept returns for design preferences

Dynamic Inventory System

When items have both in-stock and pre-order inventory:

System ships from available stock first
Orders may convert to pre-order if stock depletes
Updated shipping estimates will be provided
This automatic conversion doesn’t constitute cancellation

Contact Information:
For any questions regarding our Shipping & Returns policy, please contact us at:

hoodiesnova.com
Email: help@hoodiesnova.com
Phone: 00852-2997786
Address: 294 Mountain Road, Central and Western District, Hong Kong