294 Mountain Road, Central and Western District, Hong Kong

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Term of service

Welcome to hoodiesnova.com (“we,” “us,” “our,” or the “Company”). These Terms of Service (“Terms”) govern your access to and use of our website, and your purchase of hoodies, sweatshirts, and related products (“Products”) from us. By accessing our site or making a purchase, you agree to be bound by these Terms.

1. Orders, Pricing, and Inventory
We reserve the right to refuse or cancel any order for any reason, including but not limited to: Product availability, errors in Product description or pricing, inaccuracies in inventory, or issues identified by our payment and fraud detection systems. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event of a pricing error, we reserve the right to cancel the order and refund any payments received.

2. Product Information

  • Color & Detail Accuracy: We make every effort to display Product colors, fabric textures (e.g., fleece, terry), and graphic prints as accurately as possible. However, slight variations may occur due to individual monitor settings, photography lighting, and manufacturing dye lots. The Product you receive is the final reference.
  • Sizing: Sizing varies significantly between brands, styles, and intended fits (e.g., oversized, slim). It is your responsibility to consult the detailed, item-specific size chart provided on each Product page before ordering. Exchanges for size are subject to stock availability.

3. Shipping, Delivery, and Risk
All orders are processed and shipped from our warehouse. The risk of loss and title for all Products you order passes to you upon our delivery of the items to the shipping carrier (e.g., postal service, courier). We are not liable for any delays, losses, or damages incurred during the shipping process once the carrier has taken possession of the package.

4. Returns, Refunds, and Exchanges
Our policy is designed to be fair and compliant with applicable regulations.

  • 14-Day Hassle-Free Return Policy: You have 14 calendar days from the date you receive your order to initiate a return for a refund or exchange, subject to the strict conditions below.
  • Eligibility Conditions: To be eligible for a return or exchange, the Product MUST be:
    • In its original, unworn, unwashed, and unaltered condition.
    • With all original tags, labels, and any garment bags securely attached.
    • Free from any signs of wear, perfume/body odor, makeup, deodorant stains, or damage.
      Returns that do not meet these conditions will be refused and may be sent back to you at your cost.
  • Non-Returnable Items: For hygiene and custom nature reasons, the following items are FINAL SALE and cannot be returned or refunded unless they are defective:
    • Items marked as “Final Sale” or “Clearance.”
    • Products with custom prints or personalization.
  • Refund Processing Timeline:
    • Standard Refunds: All approved monetary refunds will be issued to your original payment method. Please allow a minimum of 14 business days for the refund to be processed from the date our warehouse receives and inspects your returned item(s).
    • PayPal Refunds: For refunds processed via PayPal, funds will typically appear in your account within 14 days. Please note: In compliance with certain regional financial regulations, PayPal refunds may legally require a processing period of up to 30 days.
  • Exchanges: Exchanges (e.g., for size) are subject to stock availability. Please contact us to check availability before requesting an exchange.

5. Faulty or Defective Goods
We stand behind the quality of our Products. If you receive an item with a manufacturing defect (e.g., seam splits, significant printing errors, faulty zippers), you must notify our customer service team at help@hoodiesnova.com within 48 hours of delivery. You must provide clear photographs and a description of the defect. Upon validation, we will arrange for a replacement or a refund at our discretion.

6. Product Care and Responsibility
Each Product includes specific care instructions on its label. You assume full responsibility for the proper care of the garment after delivery. We are not liable for any damage resulting from improper washing, drying (especially high heat), ironing, or any other care that contradicts the provided instructions, particularly for graphic prints.

7. User Account and Information
If you create an account on our site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account. You must provide accurate, current, and complete information for all purchases.

8. Prohibited Uses
You may not use our site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon our or any third party’s intellectual property; (d) to harass, abuse, insult, or discriminate; (e) to submit false or misleading information; (f) to upload or transmit viruses or any other malicious code; (g) to collect or track the personal information of others; (h) for any obscene or immoral purpose; or (i) to interfere with or circumvent the security features of our site.

9. Intellectual Property
All content on this site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, original graphic designs, and product photography, is the property of hoodiesnova.com or its content suppliers and is protected by international copyright and intellectual property laws.

10. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW IN HONG KONG, THE SITE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SITE ARE PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.

11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, [SC NAME=”COMPANY_NAME”] SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR PURCHASE OF A PRODUCT IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR THAT SPECIFIC PRODUCT.

12. Indemnification
You agree to indemnify, defend, and hold harmless hoodiesnova.com and our affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

13. Third-Party Links
Our site may contain links to third-party websites (e.g., fabric care guides, style blogs). We are not responsible for the content or practices of these linked sites.

14. Suspension and Termination
We may terminate or suspend your access to our site or service immediately, without prior notice, for conduct we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

15. Modification of Terms
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website. Your continued use of the site following the posting of any changes constitutes acceptance of those changes.

16. Governing Law and Jurisdiction
These Terms, and any separate agreements whereby we provide you services, shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong for the resolution of any dispute or claim arising out of or in connection with these Terms.

17. Force Majeure
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to: acts of God, war, terrorism, civil unrest, fabric shortages, production or printing delays, embargoes, government orders, pandemics, or international shipping disruptions.

18. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. This shall not affect the validity and enforceability of any remaining provisions.

19. Entire Agreement
These Terms, together with our Privacy Policy (which governs our handling of your personal data), constitute the entire agreement between you and hoodiesnova.com regarding your use of the site and purchase of Products.

20. No Waiver
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

21. Contact Information
For any questions regarding these Terms, to initiate a return, or to report a defective Product, please contact our Customer Service team at:

Company: hoodiesnova.com
Email: help@hoodiesnova.com
Phone: 00852-2997786
Address: 294 Mountain Road, Central and Western District, Hong Kong